This Agreement constitutes the entire and only agreement between Us (Vitolaroma ltd) and the client, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to www.vitolaroma.com, the content, products or services provided by or through the website, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to the Client.

Restrictions of Age

 Vitolaroma doesn't market or sell tobacco products to persons under the age of 18 (or the minimum age in your local jurisdiction, whichever is higher). By placing an order on our website, you swear and affirm under penalty of perjury that you are or the person in your order receiving the shipment of tobacco products from Vitolaroma is over the age of 18 (or the minimum age in your local jurisdiction, whichever is higher). It is unlawful to attempt to purchase cigars below the minimum age. By clicking on any of the product links on the website, the client is confirming that he/she is of legal age in his location of residence, and agrees that as part of the ordering process his age may be verified in available age verification databases. If you are not of legal age, use of our website is prohibited.

What You See is What You Get

All pictures on this website we taken on our side.  We don't use generic pictures unless mentionned.  We use generic pictures for the regular classic line. The boxes on the pictures are the boxes we will deliver to you so you know what you buy and the state of the cigars. All pictures are copyright VITOLAROMA and have a watermark.

Cancellation

The Client has the right to cancel an order within 24 hours, without any penalty fees. The cancellation request must be sent in writing to info@vitolaroma.com as we do not consider valid any other requests (e.g social media, whatsapp or our live chat).  If the order has already been fulfilled by the time we receive a cancellation request (or beyond the 24 hours notice period) a restocking fee of 20% will be applied, once the parcel returns to our warehouse.

Returns

Since customer has viewed the actual products purchased, we will not accept return except for the Classic Regular products.

Because taste is such a personal thing, we will not accept returns for cigars that you just do not like the flavour of and that have no quality issues. Returns for cigars will only be accepted with original bands, cellophane sleeves, tubes, or other "individual" packaging still intact. We will send a replacement, issue a Credit Voucher or refund your money according to your preference and stock avaibility as soon as the defective goods are received by us. Any legal disputes arising from the use of Vitolaroma ltd will be exclusively resolved and governed by the laws of the Republic of Ireland under the principles of common law.